How To Unblock A Prison Call [patched]

How to Unblock a Prison Call: A Comprehensive Guide for Families and Loved Ones

By staying proactive and managing your account settings, you can ensure that the line of communication stays open when your loved one needs it most.

Here’s how it actually works and what “blocked” means in the prison phone system:

Ensure that the inmate's phone account is active, and there are no restrictions or limitations that could be causing the calls to be blocked.

Step 1: Check Your Phone’s Native Block List (5 Minutes)

For iPhone:

Prison calls aren't handled by standard carriers like Verizon or AT&T; they go through specialized private contractors. Look at your recent call history or billing statements to find out which company handles the facility’s communications. The big players are: Global Tel Link (GTL) / ViaPath Securus Technologies IC Solutions 2. Check for "Collect Call" Restrictions