1. Major Rebrand: Sitel is now "Foundever"

The most significant update you need to know is that Sitel Group has rebranded to Foundever. This followed the merger of Sitel Group and SYKES in 2023.

6.2 Touch Gestures

• Swipe left/right to navigate between dashboard sections.
• Pinch to zoom on charts and graphs.
• Long-press on items to open context menu (copy, delete, share).

Main Employee Portal (Foundever): The primary gateway for internal systems is the Foundever Sign-In Page, which still utilizes legacy Sitel ADFS (Active Directory Federation Services) for secure authentication.

The term "updated" in the context of Sitel Online MK refers to the website's refreshed content, features, and overall user experience. When a website is updated, it typically means that the developers or administrators have made changes to improve its performance, security, and usability.

Phase 1: Awareness (Week 1)

• Send an email announcement with screenshots of the new dashboard.
• Pin a banner inside the old portal (if still accessible) with the cutover date.
• Link to this article or your internal knowledge base.